Using Multiple Criteria Decision Making Approaches to Assess the Quality of Web Sites

Multiple Criteria Decision Making (MCDM) is a widely used discipline in everyday life especially to make decisions about conflict and multiple criteria that need to be evaluated and analyzed. In this paper, the aim is to explore the known MCDM techniques to assess web sites information in specific domains or identify the current developments in on-line literature. Based on applying a Systematic Literature Review (SLR) process, this paper identifies MCDM methodology and provides a comparison of existing research. Further, the analysis highlights the features and limitations of MCDM methods. In order to assess the quality of web sites, it requires a list of criteria and sub-criteria. The metrics depend on web site category that generally the decision makers choose the suitable ones. So, weighing criteria in MCDM problems are usually used to determine their importance. The evaluation with crisp MCDM methods is not largely used. The trend is to make hybridization among them or a combination with fuzzy reasoning.